At Insuzo Corporation Private Limited, we strive to provide you with a seamless shopping experience, ensuring that every product you receive is brand new and authentic. However, we understand that sometimes the path of shopping may encounter a few unexpected twists and turns. But fear not! We've crafted a map to guide you through our refund and return journey, ensuring your satisfaction every step of the way.

1. No Returns, Except…

Generally, we don't accept returns. But if your item is damaged, defective, broken, or you've received the wrong product, we'll gladly make an exception. 

Returns or replacements are subject to the following conditions:

A. Notification: You must inform us of any issues within 3 days of receiving the product.

B. Condition: The item must be unused and in the same condition as you received it.

C. Packaging: The item must be in its original packaging.

2. What's Not Eligible for Return?

Returns will not be accepted under the following circumstances:

A. Customer doesn't like or want the product upon receiving. 

B. Customer doesn't find the product suitable or useful upon receiving.

C. In case of damage or defect, Requests made more than 3 days after receipt of the product.

B. Products that have been shipped.

C. Damage due to use.

D. Items not in the same condition as when sent.

E. Defective products not covered by the manufacturer's warranty.

F. Consumable items that have been used or installed.

G. Items returned without original packaging or accessories.

3. How to Handle Damaged, Defective, or Wrong Items Delivered?

If you encounter any of these issues, just reach out to our Support Team via email at support@insuzo.com or call us on +91-8920884830 within 3 days of delivery. If the issue is due to our error, we will arrange for the pick-up of the item through our courier partners. Once we receive the product, the return or replacement process will commence as outlined in the 'Return Process' segment below.

4. Return Process

1. If your return request is eligible, you will receive an email confirming the initiation of the return process. We will arrange for the pick-up of the item through our courier partners. 
2. Upon receiving and inspecting your return, we will send you an email notifying you of the approval or rejection of your return request.
3. If approved, we will either replace the product or initiate a refund, depending on the feasibility of replacement. Please note that refunds are only provided if replacement is not possible.
4. Refunds will be applied to your original method of payment within a certain number of days. It may take up to 7-10 business days for the refund to reflect in your account, depending on your bank's processing time.

5. Oops! Made an Ordering Mistake?

We've all been there! Unfortunately, incorrectly ordered items can't be returned or replaced. Just double-check before you hit that "buy" button. Orders can only be canceled before the product is shipped.

6. Can I Cancel an Order?

Once the order is shipped, cancellation is not possible. Orders can only be canceled prior to dispatch. In such cases, we will initiate the refund within 24-72 hours.

7. Still Need Help?

For any further queries regarding our Return Policy, please do not hesitate to contact us. We are here to assist you in any way we can.
 

INSUZO CORPORATION PRIVATE LIMITED

Registered Office: 305, P.P. Trade Center, NSP, Pitampura, Delhi - 110034

Email Address: info@insuzo.com

Mobile: (+91) 8920884830